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News : Goosehead Insurance Transitions Entire Organization to Work from Home With RingCentral

#contactcenterworld, @ringcentral

Belmont, CA, USA, May 4, 2020 - RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that Goosehead Insurance, Inc. (NASDAQ: GSHD) an independent personal lines insurance agency, is using RingCentral’s cloud communications solutions to enable their entire organization to work from anywhere, using any device. Leveraging RingCentral Office(R), a Unified Communications as a Service (UCaaS) solution, and RingCentral Contact Center™ capabilities, Goosehead is supporting people in a work from home environment across the nation.

As a result of the COVID-19 global pandemic, Goosehead was faced with the need to enable all employees to work from anywhere in order to maintain business continuity. With RingCentral’s unified communications capabilities including team messaging, video meetings and phone system already in place, Goosehead was able to transition its employees seamlessly to a work from home environment.

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"As the world came to terms with the COVID-19 pandemic and pivoted to working from anywhere, we too were faced with the reality of equipping our employees with the right technology to maintain operation of our business with all our employees working from home," said Michael Moxley, vice president, Service Delivery at Goosehead Insurance. "RingCentral’s cloud solution, as presented to us from our partner Liquid Networx, has always been one of our most critical applications. By using RingCentral’s solutions, we were able to seamlessly transition to a work from home environment in just a few days. In fact, because of the simple user interface and enhanced mobile capabilities of the RingCentral platform, we have been able to sustain premium growth through April even with the switch to a virtual environment."

"The COVID-19 pandemic has led to difficult circumstances that have changed the way businesses operate forever," said Anand Eswaran, president and chief operating officer, RingCentral. "A modern communications infrastructure that can enable employees to remain productive while they work from home is no longer just a nice to have, it’s now a necessity. Legacy communications solutions lack the flexibility to support the surge in work from home and the new digital workforce."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Wednesday, May 6, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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