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News : GoSquared Transforms its Customer Service with Salesforce Desk.com
San Francisco, CA, USA, July 26, 2016 -- Salesforce [NYSE: CRM], the Customer Success Platform and CRM company, announced that GoSquared has been recognized with the Nucleus Research 2016 Technology ROI Award, for transforming its customer service and achieving a return on investment (ROI) in just three weeks using Salesforce Desk.com. GoSquared offers real-time user-level analytics for sites and applications, and by deploying Desk.com, the out-of-the-box helpdesk for small businesses, was able to increase customer service efficiency and employee productivity.
"Every interaction with a customer is an opportunity to create a great experience, and companies like GoSquared are focused on understanding their customers’ needs and providing the best customer service," said Marie Rosecrans, VP of Customer Experience, Desk.com, Salesforce. "The GoSquared team has achieved tremendous ROI by deploying Desk.com, highlighting how even the fastest-growing businesses can use Desk.com to optimize their customer service experience."
"As a growing business it is one of our top priorities to be able to scale the quality and awesomeness of our service," said James Gill, Founder and CEO, GoSquared. "Desk.com has empowered all of our employees to pitch in and help customers, ensuring that everyone is committed to our customers’ success."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From SalesForce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, August 1, 2016