#contactcenterworld, @GoTo
Boston, MA, USA, March 1, 2022 -- GoTo, the recently launched flexible-work software company formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution, within the GoTo Connect product. This flexible customer communications solution is designed to help boost sales, improve customer experiences, and support employees through multiple channels.
With remote work here to stay, businesses now find themselves in a position of having to support a geographically dispersed workforce. Without the right technology to enable customer communication, businesses will suffer from lost opportunities, wasted time, and a lack of understanding about customer representative performance. Yet, traditional contact center capabilities that were initially designed to help alleviate these pain points were often overpriced and overly complicated. Built for SMBs and designed with simplicity in mind, GoTo’s Contact Center solution is incredibly easy to deploy, manage, update, and scale.
"At its core, GoTo aims to make remote work easy and affordable for all companies, no matter their size. That is exactly what we have done by expanding GoTo’s Contact Center options to meet more customers engagement needs," says Paddy Srinivasan, Chief Product and Technology Officer at GoTo. "Gone are the days of SMBs feeling like costly and overly complicated contact centers are out of their reach. We believe that small businesses especially can benefit from the ability to engage with their customers across a variety of channels. With GoTo’s new Contact Center we are enabling just that with a simple, easy to deploy, and affordable contact center solution."
"We love data, and we get a lot out of GoTo’s Contact Center reporting," says Nicole Hash, Operations Team Lead for Stand for Animals Veterinary Clinic. "We can see how many calls we are picking up, how many are we abandoning, how many are timing out, and how long we are on the phone with people. We can look at this information and make informed decisions based on it."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About GoTo:
GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.
Published: Thursday, March 3, 2022
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