Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Gov.uk Notifications Platform to Begin Sending Texts and Emails
London, UK, Jan 7, 2016 -- The Government Digital Service (GDS) aims to begin sending notifications to people via Gov.uk Notify by late February or early March this year as it launches the beta version of the platform.
Gov.uk Notify is the latest project in the government-as-a-platform (GaaP) strategy, and the first notifications sent through the platform will be to people getting an MoT or those applying for lasting power of attorney.
The aim is to make it easier for members of the public to be kept informed about the progress of an application without having to phone up a call centre. The government says it receives millions of calls every year, mostly from people wanting to know the progress of an application or service.
The Notify platform enables service teams to send notifications to users in two ways – "a simple integration with their web applications or back-office systems, or they can use our interface to upload batches of messages they have built or extracted from other systems", the GDS’s Peter Herlihy wrote in a blog post.
To provide flexibility and resilience, several text, email and post providers will be involved, which can be swapped in and out based on price or performance, he said.
Each government service using Gov.uk Notify will be given a standard allowance of texts, emails and letters, which will be paid for by the GDS under central funding.
"We are hopeful that many services won’t need more than the free allowance – in which case, Gov.uk Notify will be completely free," Herlihy said.
"We are working out the allowances and rates, and we will provide a clear and transparent model for any costs we will need to pass on to service teams."
By the summer, the GDS hopes to have all services using Gov.uk Notify and although the current focus is on sending out status updates, there are many future possibilities for the platform, Herlihy said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
About Government Digital Service:
The Government Digital Service is a unit of the UK Government's Cabinet Office tasked with transforming the provision of government digital services.
Published: Friday, January 8, 2016