News : GovConnectNSW Goes Live Out of Unisys Head Office
#contactcenterworld, @lgnsw, @UnisysCorp
New South Wales, Australia, March 11, 2016 -- The New South Wales government has officially transitioned its ServiceFirst portfolio into Unisys' Australian head office, where the IT firm will provide a centralised IT support service to state government departments and agencies under GovConnectNSW.
Speaking at the official opening in Sydney on Friday, Minister for Finance, Services, and Property Dominic Perrottet said outsourcing the GovConnect responsibilities to Unisys frees up the government to focus on areas outside of IT such as education, health, and infrastructure.
The minister said the initiative is about making sure the government is operating as efficiently as possible.
"Bringing in an expert provider like Unisys means public servants will have access to the latest IT technology and faster turnaround times, enabling them to provide better service to the people of NSW," he said. "We're in the early stages but we wouldn't pursue this if we didn't think it would work."
Unisys said its service desk provides a centralised point of contact for the IT and field services, as well as the SAP support, payroll, finance, HR, and procurement functions provided by Infosys under the GovConnectNSW brand.
The transition into the Unisys location is now complete, with the call centre having gone live on December 14, bringing with it 128 new jobs.
Perrottet said he sees the Unisys outsourcing project as the catalyst within government, expecting other agencies to follow suit.
"[Under GovConnect] We have 6,000 public servants, 24 agencies, and hopefully this a blueprint for more to come across government -- I really see this as the start of something," he said.
"Hopefully this is something that we can spread out.
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"I think it's like anything in government, if you set something up and it works and it is efficient, and it also provides savings for the government then it provides a blueprint for agencies to go, 'Look what's happening over here', particularly when you incentivise them as well to go back into their own departments and their agencies. I'm sure they will look at it."
Under the six-year contract, Unisys will provide end-to-end outsourced IT services including mobile device, laptop, and desktop support; central computing infrastructure support including server, storage, networking, and data centres; IT service management including a centralised service desk in Western Sydney; desk-side support; and application services.
"It's time to move our back office into today's world, give our public servants the tools they need to work effectively and shift to modern, flexible, and scalable technology solutions," he said.
#contactcenterworld, @lgnsw, @UnisysCorp
Posted by Veronica Silva Cusi, news correspondent
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Unisys designs, builds, and manages mission-critical environments for businesses and governments who have no room for error. Because we have a deep understanding of high-volume, transaction-intensive, and secure computing, we can partner with our clients to deliver operational efficiencies, reduced complexity, increased productivity, and peace of mind.
About New South Wales Government:
Since 1901, New South Wales has been a state of the Commonwealth of Australia, and the Australian Constitution regulates its relationship with the Commonwealth.
Published: Monday, March 14, 2016
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