News : Government Agencies Modernize Operations With New Solution
Cambridge, MA, June 6, 2014 -- Pegasystems Inc. (NASDAQ: PEGA), the software company powering the digital enterprise with Better Business Software(R), announces the launch of its Certification and Licensing solution. This new solution helps government agencies provide a better customer experience for their constituents looking to apply for, or renew, required certification and licensing. The solution incorporates combined enterprise data and customer intent with automated processes and policies on the back-end. Built on Pegasystems' Build for Change(R) platform, the solution is tailored for professional licensing, marine fisheries, agriculture and forestry, public health, environmental protection, and public safety.
This solution enables agencies to offer constituents multi-channel access, including mobile devices; experience better work performance via Pega's case management solutions; and gain the agility to rapidly implement and adjust applications and renewals from the field. Additional features include real-time dashboards, pre-built processes and user interfaces tailored for government, dynamic business rules, and expanded multi-channel service.
"The State of Maine is committed to increasing and simplifying operational efficiencies while improving the experience of our citizens when they engage with the state government. There's a new era evolving in state government, and the State of Maine's decision to implement Pega's Certification and Licensing solution supports our focus on delivering the best possible service, while also having the agility to address necessary changes moving forward," said Doug Averill, Director of Business Process Management for the State of Maine. "It's critical to the state that we can more easily process certifications and licenses while maintaining security and privacy, and rapidly respond to regulatory and compliance requirements."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Flexible And Generous
More Editorial From Pegasystems
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Published: Monday, June 9, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...