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News : Government Estimates Notional Loss of Rs 1,500 Crore from Illegal Call Centre in 2 Years

#contactcenterworld

New Delhi, India, Dec, 2018 -- The government estimates that illegal routing of international calls by grey market call centres caused it a notional loss of around Rs 1,539 crore in the last 2 fiscal years.

According to data shared by Telecom Minister Manoj Sinha in the Lok Sabha, illegal routing of international calls led to notional loss of Rs 750.13 crore in 2016-17 and Rs 788.92 crore, excluding interest, in 2017-18.

"Government has taken measures to check illegal routing of international calls through local lines by setting up a grey market call centre where the subscribers provide the information about such calls on toll free number 1963/180011420," Sinha said.

He said information received at toll free number 1963 and 180011420 is analysed and investigated

"Based on the investigation, First Information Report (FIR) is filed with the concerned Law Enforcement Agencies (LEAs) as needed. For all the unearthed setups of illegal routing of international calls, FIRs were lodged with the concerned LEAs," Sinha said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Voice Mail

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Published: Wednesday, December 26, 2018

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2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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