Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Government Grant Helps Turbocharge Australian Contact Centre Jobs

#contactcenterworld

Victoria, Australia , March 9, 2021 -- A WA Government grant has been awarded to OracleCMS in order to build contact centre jobs in the State.

"The industry has massive potential" explained OracleCMS Director Metin Unal "there are already 300,000 jobs nationwide, and there’s ready scope to double that."

The company will create up to 200 jobs over the next five years at their new Subiaco operation, 10% of which they aim to fill with indigenous staff, but their ambitions are far greater.

"The industry has been dominated by operations in India and the Philippines because they are so cheap, but as this has grown, standards have slipped, and customer dissatisfaction has risen sharply."

"We are getting lots of calls from disaffected clients who are losing customers because they get so frustrated by the poor language skills of operators, and their inability to do anything other than read standard answers. They’re slow and very poor at fixing problems, and ultimately that’s costly to the businesses they serve." states the OracleCMS Director.

"Australia can’t compete with the rock-bottom wages of third world countries, which is why India and the Philippines have built an industry with annual revenues of over $100 billion. But we can be smarter and give faster far more satisfying customer solutions, and that makes us cost competitive." explains OracleCMS Director Unal.

"Our strategy is to combine cutting edge artificial intelligence and truly skilled operators to do this. We have AI and automation experts, workflow experts and software engineers on our teams who love their jobs. Our teams have the capacity to think laterally and give practical advice rather than always reading from an infuriating script. People with complex questions love getting a thoughtful Australian response." says Unal.

The OracleCMS Director goes on to share "Smart contact centres like this can save 50% of call time and deliver far higher user satisfaction, and that’s what is increasingly making them economically attractive to companies that care about their customers."

A second advantage of local contact centres is that data is held in Australia, by Australians and protected by Australian privacy laws, thus not subject to the rising global problem of data theft.

"We’re very excited about the future" said Mr Unal "Australia needs jobs to recover from Covid 19 and there’s no doubt that smart contact centres like ours can add tens of thousands of them fast. It’s great that the WA Government is backing the sector, and frankly I expect other States will follow their lead as it makes such a big difference, so rapidly."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About OracleCMS:
Company LogoOracleCMS is one of the leaders in the call centre and Back Office industry of Australia. The company trains and employs some of the leading customer service and back-office professionals while working with many big-name clients both within the country and abroad. OracleCMS is an award-winning brand of customer management solutions, and has developed various solutions for a multitude of businesses.
Company RSS Feed   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Thursday, March 11, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =