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News : Government of Canada Announces Improved Measures at Client Contact Centre

#contactcenterworld

Gatineau, QC, Canada, May, 2018 -- The Government of Canada is committed to resolving public service pay issues as quickly as possible and supporting employees.

Steven MacKinnon, Parliamentary Secretary to the Minister of Public Services and Procurement, announced improvements to support services offered to federal employees experiencing pay issues. The announcement was made with Greg Fergus, Member of Parliament for Hull–Aylmer, during a visit to the Client Contact Centre in the National Capital Region.

In contrast to the approach undertaken when the Client Contact Centre opened in July 2016, where agents had limited information to respond to employee questions, Client Contact Centre employees now have access to a variety of tools so that they can provide more real-time, accurate information to employees about their pay files and answer more questions.


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The Government of Canada is working hard to resolve pay issues. The improvements made to the Client Contact Centre, along with the implementation of Pay Pods and the launch of the employee awareness campaign, are other concrete examples of initiatives in place to better support federal employees.

Quotes

"Employees experiencing pay issues deserve to speak with someone who can help them during frustrating and stressful situations. With the improvements made to the Client Contact Centre, employees have access to knowledgeable agents who can provide answers to their questions. My priority is supporting our employees and ensuring that they are paid accurately and in a timely manner."

The Honourable Carla Qualtrough
Minister of Public Services and Procurement

"Thanks to a strong ongoing training program and access to pay systems, Client Contact Centre employees are now better equipped and able to do more for their fellow public servant colleagues. This announcement is an example of ongoing collaboration with unions and is another step in the right direction to resolving pay issues and stabilizing the pay system."

Steven MacKinnon
Parliamentary Secretary to the Minister of Public Services and Procurement

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


Today's Tip of the Day - Check Your Literature

Read today's tip or listen to it on podcast.

Published: Monday, May 21, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
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Lieber & Associates

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L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
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