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News : Government to Launch Call Centre for Receiving Citizens’ Complaints
March 12, 2014 -- The interim government is launching a call centre to communicate with citizens and receive their complaints and suggestions, Minister of Communication and Information Technology Atef Helmy announced.
The new system is scheduled to commence in two weeks, Helmy stated after his Monday meeting with interim Prime Minister Ibrahim Mehleb to discuss arrangements for implementing the project.
An online portal, run by the Ministry of Communication, will also be established "to provide citizens with an opportunity to express their suggestions and comments on the government’s performance", a Monday statement from the cabinet said.
"After receiving complaints, they will be delivered to relevant ministries and government authorities," the statement read.
Helmy noted that he will discuss methods of implementation with the National Telecom Regulatory Authority (NTRA) and the Information and Decision Support Centre (IDSC).
In attempt to develop the technological infrastructure of Egyptian ministries, the Ministry of Communication signed agreements in February with the ministries of Housing, Health and Culture with the aim of improving their communication performance and digitalising their archives.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Capability And Reliability
Published: Monday, March 17, 2014