News : Announce BPO Guidelines for Tier-II and Tier-III Cities Announced Soon
New Delhi, Jan 5, 2015 -- Government is in the final stages of formulating guidelines for setting up BPOs in small towns and cities in states like Uttar Pradesh, Bihar and Odisha.
The guidelines are expected to be implemented in the new fiscal starting April 1, 2015.
"We are in the process of finalizing the guidelines for establishing BPOs in small tier II and III cities across the country especially in states like Uttar Pradesh, Bihar and Odisha," telecom minister Ravi Shankar Prasad told PTI.
Setting up of BPOs in these towns and cities are expected to help in upgrading the economic levels in these places.
This is through creating more employment that will enable youth to stay put and not migrate to cities like Delhi, Bengaluru and Mumbai in search of jobs, he added.
"It is a major step in the Digital India programme as it will help connect the tier II and III cities in the country with the global map and will help them grow and realize their potential," Prasad said.
The government is also discussing the issue of setting up of BPOs with the state governments.
"There are issues like supply of 24-hour electricity and other infrastructure needs that has to be taken care of. Once this is done, the states can easily invite companies to set up BPO centres," he added.
These cities will have quality manpower in terms of engineers and English-speaking youth and all that will be needed is opportunities to realize their business potential, the minister said.
A government official said the guidelines are expected in the next financial year.
The government is trying to bring the small towns and cities in the country on the Information Technology map and setting up of BPO centres in these cities is one of the steps.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
BPO, which is growing at 12% annually in the country, is expected to touch $50 billion by 2020 from the present $21 billion.
According to a study by IT-ITeS industry body Nasscom, Cities like Ahmedabad, Bhubaneswar, Indore, Jaipur, Kochi, Lucknow, Madurai, Mangalore, Tiruchirappalli, Vadodara and Vishakhapatnam have great potential to run BPO operations.
Cities like Aurangabad, Bhopal, Goa, Gwalior, Hubli, Kanpur, Mysore, Nashik, Puducherry, Salem, Surat and Vijayawada also have the potential to develop BPO centres.
Also other cities like Allahabad, Dehradun, Durgapur, Gangtok, Guwahati, Ludhiana, Patna, Raipur, Ranchi, Shimla, Siliguri, Srinagar and Varanasi can also have BPO centres, it said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t allow Scapegoats
More Editorial From 168Solution
168Solution is a leading Consulting and Training of Contact Center, with proven approach and experience in Contact Center or known as Digital Interaction for Inbound and Outbound, Voice, Email and alternate media Channels. Our focus is Processes and Operations Management with local and International Contact Center Knowledge and foot prints. Led by a recognized professional in the Indonesian Contact Center Industry around Asia Pacific bringing a 15 years of Contact Center experience to help clients in setting up and managing in-house and outsourced Contact Centers, also translating ISO Quality Management System to Contact Center dynamic
Published: Tuesday, January 6, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to custom...
TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and...
|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...