News : Govolution Joins inContact inCloud Ecosystem Partner Program
Arlington, VA, USA, Oct 11, 2016 -- Govolution, LLC announced its inCloud Ecosystem (iCE) partnership with inContact, a provider of cloud contact center software and agent optimization. The iCE partnership between inContact and Govolution will bring secure payment acceptance to contact center agents through a seamless integration with inContact’s Customer Interaction Cloud.
"Providing secure and expedited payment acceptance in a contact center environment provides a high quality customer experience and allows call center agents to process transactions quickly," said Paul Jarman, CEO of inContact. "We are very excited to provide our customers with an easy-to-use payment solution in the cloud through our partnership with Govolution."
"Velocity’s Call Center Payment solution helps companies lower costs, eliminate PCI scope, reduce the risk of fraud and theft, and improve the overall customer experience," said Greg Gentile, Govolution President. "Working alongside a leader like inContact to bring their customers fast and secure contact center payments demonstrates our commitment to the customer service ecosystem and the customer payment journey."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Thursday, October 13, 2016