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News : Govolution Joins inContact inCloud Ecosystem Partner Program
Arlington, VA, USA, Oct 11, 2016 -- Govolution, LLC announced its inCloud Ecosystem (iCE) partnership with inContact, a provider of cloud contact center software and agent optimization. The iCE partnership between inContact and Govolution will bring secure payment acceptance to contact center agents through a seamless integration with inContact’s Customer Interaction Cloud.
"Providing secure and expedited payment acceptance in a contact center environment provides a high quality customer experience and allows call center agents to process transactions quickly," said Paul Jarman, CEO of inContact. "We are very excited to provide our customers with an easy-to-use payment solution in the cloud through our partnership with Govolution."
"Velocity’s Call Center Payment solution helps companies lower costs, eliminate PCI scope, reduce the risk of fraud and theft, and improve the overall customer experience," said Greg Gentile, Govolution President. "Working alongside a leader like inContact to bring their customers fast and secure contact center payments demonstrates our commitment to the customer service ecosystem and the customer payment journey."
Posted by Veronica Silva Cusi, news correspondent
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Velocity's CRM Payments 360 product provides call centers and customer support organizations with an integrated view of their customers' demographic, billing and payment-related information in one easy-to-use interface. This CRM solution can be easily integrated into a client's front end CRM system, ensuring a seamless experience for both support representatives and their customers. Additionally, any payment-related actions that are performed by support representatives can be provided back to the client front end CRM system in real time to guarantee that all client systems have the most up-to-date information. CRM Payments 360 is highly configurable, allowing it to be setup to satisfy a client's specific business processes. Some of the features and benefits of this production include the following. - Credit Card, Debit Card, ACH and Cash Payment Processing - Supports Both Over-the-Phone & Point of Sale Customer Interactions - Bill Presentment & Payment - Invoice Payments - Payment Transaction Search Capabilities - Customer Profile Creation & Management - Auto Pay Enrollment & Management
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Thursday, October 13, 2016