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News : Govt Merges KIRAN Mental Health Rehabilitation Helpline with TeleMANAS

#contactcenteworld

New Delhi, India, Feb 15, 2024 - Dr V K Paul, Member (Health), NITI Aayog inaugurated two-day National Workshop on Mental Health, in New Delhi on 15th February. The workshop aims to bring together senior officers from all the states along with mentoring institutes for TeleMANAS, marking a significant step towards addressing mental health challenges in the nation.

On this occasion, Dr Paul announced the merger of the KIRAN Mental Health Rehabilitation Helpline with TeleMANAS. KIRAN Mental Health Rehabilitation Helpline has served over 1,27,390 callers since its establishment in September 2020 with Tele-Manas, the National Tele Mental Health Helpline.

TeleMANAS, launched by the Ministry of Health & Family Welfare on World Mental Health Day on 10 October 2022, has witnessed an exponential rise in service seekers and has since handled 6,75,000 calls.

The merger between the two aims to optimise resources, enhance service quality, and address the increasing demand for mental health support in India by fostering a seamless transition and extensive public awareness about the merger process. For the next three months, calls from KIRAN will be diverted to TeleMANAS and eventually, the first helpline will be phased out.

Three manuals namely Training Manual for Implementation of Mental Healthcare Act, 2017 for Legal Aid Providers, for Caregivers and Reference and for Mental Healthcare Professionals of Central Mental Health Authority were released on this occasion. These manuals are meant to serve as a vital resource aimed at simplifying the complexities of the Mental Healthcare Act, 2017. These are tailored for legal aid providers, mental health practitioners, and caregivers and offer comprehensive guidance on navigating the legal framework surrounding mental healthcare in India.

#contactcenteworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.biospectrumindia.com


About Tele-MANAS:
TeleMANAS is a tele-mental health helpline.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

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Published: Monday, February 19, 2024

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2024 Buyers Guide Inbound Call Handling Services

 
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Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Answer-4u

Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
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Connect Assist

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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

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Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

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Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

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WorkGenda

WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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