New Delhi, India, May 12, 2021 -- The Delhi government has carried out a revamp of its Covid-19 grievance redressal system, and released a centralised helpline number - 1031 - for those in need of hospital beds, oxygen cylinders and medicines, among other things.
Though this number was already in use, the services associated with it have been increased, officials said.
"Over the last one year of the pandemic, there were more than 20 government helpline numbers issued from time to time. Instead of releasing a new number, it was decided to strengthen the number 1031, publicise it, and ensure no call goes unattended," said a senior government official who asked not to be named.
On Monday, the Delhi government doubled the number of lines on the helpline from 100 to 200, and increased the call centre executives running these lines from 30 to 60.
To ensure all calls are answered and the correct information is disseminated, the Delhi government has also deployed senior officers at the call centre located in Noida.
Posted by Veronica Silva Cusi, news correspondent
About Delhi Government:
The Government of Delhi is the supreme governing authority of the Indian national capital territory of Delhi and its 9 districts. It consists of an executive, led by the Lieutenant Governor of Delhi, a judiciary and a legislative. The present Legislative Assembly of Delhi is unicameral, consisting of 70 Members of the Legislative Assembly (MLA).
Published: Friday, May 14, 2021
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