News : Govt to Launch Mobile App for Consumer Complaints
New Delhi, India, Aug 12, 2016 -- Ministry of Consumer Affairs will soon launch Web chat and Mobile App for handling consumer complaints. Minister of Consumer Affairs, Food & public Distribution Ram Vilas Paswan claimed today. He was briefing Parliamentary Affairs Committee today in New Delhi.
Briefing about performance of Consumer Helpline being run by department of consumer affairs, Paswan informed to the members that capacity of the call center is being increased to 49 desks from existing 14 and it will be further expanded to 60.
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He said that six zonal Helpline centers will also be set up at Ahmedabad, Banalore, Guwahati, Kolkata, Patna and Jaipur. A cloud based new Customer relations Software has been developed to integrate the entire consumer grievance handling activities at helpline centers.
He also claimed that the Central Railside Warehouse Company Ltd (CRWC) has planned 10 new warehouses with temperature controlled system at rail heads to facilitate handling and storage bagged commodities. He said that company has also undertaken up gradation of its existing 19 Railside Warehousing complexes across the country with the cost of Rs.200 crore.
He said that as part of its diversification initiatives, CRWC has entered into a Joint Venture agreement with IFFCO Kisan SEZ (IKSEX), Indian Potash Limited for development of integrated Railside warehouse Complex and Freight terminal at Nellore. It has proposed to set up silos for storage of foodgrains for FCI at Jalalabad and New Jalpaiguri with the Railways.
He informed that CRWC is also planning a foray into road transportation and has been awarded a contract for transportation of Manganese Ore for Uranium Corporation of India Ltd. The corporation is in discussions with NTPC for exploring avenues for bulk transportation of Fly Ash through specialized rakes.
Posted by Veronica Silva Cusi, news correspondent
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