News : GHMC Call Centre Server Down
Hyderabad, India, April 24, 2015 -- With the GHMC’s call centre server being down for a week, citizens haven’t been able to register complaints on the corporation’s shortcomings.
Mr Phillip Joseph from LB Nagar said, "A drain is overflowing in front of my house, the colony roads are dug up, residents are unable to take out their four-wheelers. On April 17, I had called the call centre number 155304 and registered a complaint, but no one came to inspect our area. I called back on April 19 and the staff said that the server was down for the day and there was no update regarding the complaint. I called on Monday and again on Wednesday. The last time they said that the server was down for a week and they were not registering further complaints. They were rude. When I asked them to pass the call to the team leader, they disconnected my call."
The call centre, on an average, gets about 500 calls per day. This newspaper tried calling the number five times and each time it was disconnected.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
A staffer said, "We are a third party and are not authorised to speak; our job is to take calls and inform the officer… it is the GHMC’s duty to attend to it. There has been a technical glitch since the last few days and the team is working on it… the issue is temporary."
In 2012, the GHMC had launched the 24x7 call centre for end-to-end grievance redressal. The centre was outsourced to City Managers Training Institute and operates from its premises on Road No 12, Banjara Hills. It has 10 staffers per shift and can take up to 60 concurrent calls. GHMC IT wing authorities did not seem to be aware of the technical glitch.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Recruit By Phone
More Editorial From Greater Hyderabad Municipal Corporation
About Greater Hyderabad Municipal Corporation:
The Greater Hyderabad Municipal Corporation in short (GHMC) earlier known as the MCH is the urban planning agency that oversees Hyderabad, the capital and largest city in the Indian state of Andhra Pradesh, and Secunderabad, a bordering city to Hyderabad that is also in Andhra Pradesh. It is the local government for the Cities of Hyderabad and Secunderabad. Its geographical area covers most of the urban development agency the Hyderabad Metropolitan Development Authority (HMDA).
Published: Monday, April 27, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...