News : Government to Launch Helpline for Women in Distress
Hyderbad, India, July 9, 2015 -- In an attempt to attend to the complaints of women in distress and help them out, the State government will soon launch a toll-free helpline service.
Minister for Women and Child Welfare and Mines and Geology Peethala Sujatha said here on Wednesday that the call received on the toll free number 181 will be connected to a call centre manned by the ‘One Stop Crisis Centre’ and from there, it will be transferred to the Police Control Room helpline (100) and emergency medical ambulance service (108), depending on the nature of the complaints. Giving more details about the helpline, Principal Secretary (Department of Women, Child and Disabled Welfare) Poonam Malakondaiah said the main call centre had been opened at Vijayawada and its sub-centres would be opened soon in all districts, adding that the helpline would be operational in a month.
Women can alert the centre by remaining anonymous through a phone and the centre would do the follow-up. "Usually, the victims of criminal assault hesitate to approach a police station in person immediately after the assault and tend to suffer in silence. Once a victim calls the toll free number, the call centre will ensure that the victim is rushed to hospital for medical examination and treatment by alerting the 108 service, simultaneously alerting the police to register FIRs," Ms. Malakondaiah explained.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
More Editorial From One Stop Crisis Centre
Published: Thursday, July 9, 2015