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News : Government's Covid Helpline Gets Over 2L Calls in 56 Days

#contactcenterworld

Jaipur, India, May 20, 2020 - The state government’s Covid helpline 181 registered over 2 lakh grievances during the first three phases of the lockdown.

In order to assist people, the government had designated its Raj Sampark number ‘181’ as the Covid helpline. After the lockdown was imposed (from March 24 till May 18), the department registered 2,16,702 grievances. Of them, 2,04,321 have been disposed of, mostly in less than 48 hours, claim officials.

Other than grievances, the helpline also received numerous calls for information. Around 30,986 calls were received daily on an average during the first three phases of lockdown.

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As the state entered the fourth phase of lockdown, on May 18 the helpline received more than 58,000 calls. The helpline has served as a useful platform for most citizens to reach the government even as they were unable to do so through the routine process.

Interestingly, the grievances registered were not of routine nature. Some callers sought transport, some demanded medicine while there were also those who wanted food. All these and many other requests required immediate action and the helpline served its purpose.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


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Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Lifetime Of A Number

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Published: Thursday, May 21, 2020

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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