News : Grand Rapids Teleperformance to Hire 350 People
March 25, 2014 -- An international call center company plans to bolster its footprint in the West Michigan market with a new expansion.
Armed with a contract for new business from an existing client, Teleperformance USA plans to hire an additional 350 people at its Cascade Township call center over the next 90 days, the company confirmed to MiBiz.
Teleperformance, a Utah subsidiary of a French-owned multinational firm, needs to hire 260 people by May 11 to accommodate the additional call volume from its client, an unnamed wireless carrier, said Jim Phillips, the firm’s vice president of recruitment.
The MEDC’s initial announcement in July said Teleperformance would create 500 jobs. After this spring’s round of hiring, the call center will have nearly 700 employees in greater Grand Rapids, Phillips said.
Most of the jobs are customer service-related and primarily focused on helping the customers of the wireless provider set up their accounts and answer billing questions, he said.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Thursday, March 27, 2014