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News : Grand Solmar Timeshare Announces a New, On-site Call Center
Cabo San Lucas, Mexico, Jan 28, 2014 -- Grand Solmar Timeshare, in an effort to provide its members’ with better getaways, Grand Solmar Timeshare reached out to its members and opened the lines of communication with the opening of its new on-site call center in Cabo.
Grand Solmar Timeshare understands the importance of the dialogue between members and those responsible for the resort’s continued role as a provider in luxury accommodations. In an effort to further develop this discussion, the resort will no longer transfer members from one phone line to the other. Instead, Grand Solmar Timeshare has created an integrated team of service-care professionals capable of handling all membership needs. These professionals have been hand-picked for their experience and dedication to provide the best possible membership experience while handling phone calls.
Grand Solmar Timeshare recently conducted a large-scale survey wherein service-care professionals contacted members and asked them how their vacation experience could be improved. Based on the volume of member responses from this recent survey, it is clear that members are aware of Grand Solmar’s dedication to listening to the cares, concerns and desires of its members.
Grand Solmar Timeshare’s goal is to improve upon the already well-established relationship that the resort has with its members in ensuring the highest quality service and member satisfaction.
Posted by Veronica Silva Cusi, news correspondent
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