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News : Grandstream and ImpacTech Announce New Partnership

#contactcenterworld, @grandstreamnet, @ImpacTechLtd

Boston, MA, USA and Limassol, Cyprus, July, 2019 -- Grandstream, connecting the world with SIP unified communication solutions since 2002, and ImpactTech, a developer of business intelligence solutions based on AI and big data, announced a new partnership. Under this partnership, Grandstream’s UCM series of IP PBXs and GXP series of IP phones are now fully certified and compatible with ImpacTech’s Impact Telecom solutions Impact Trunk and Impact Cloud PBX.

Impact Telecom customers can now seamlessly deploy these Grandstream endpoints to create a user experience that drives business productivity. 

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Marcus Kogel, Head of Telecoms at ImpacTech said:
"We are very excited to be an officially certified service provider. With Grandstream's outstanding products, experience and standing in the telecommunications market we have found a great partner to push brand awareness and drive global expansion. Grandstream customers profit from the integration into our cutting-edge, innovative and intelligent telecoms and business intelligence solutions. Experience, expertise and dedication will drive the success of this partnership."

Vytas Lenkutis, Sales Director, EMEA, at Grandstream said:
"We are excited to team up with Impact Telecom to offer powerful and easy-to-deploy VoIP systems to businesses throughout the world. Impact Telecom and Grandstream both strive to deliver feature-rich business communication networks at affordable prices. This partnership offers a market-leading solution that is easy-to-manage with high-end features at business-friendly prices."

#contactcenterworld, @grandstreamnet, @ImpacTechLtd

Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream


About Grandstream:
Company LogoGrandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
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Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Monday, July 8, 2019

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2020 Buyers Guide Training

 
1.) 
CTCOMM

Call Centers
Contact Centers
Admin Training
Supervisor Training

2.) 
Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

3.) 
Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

4.) 
Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)
PH: 204-975-6468

5.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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