Boston, MA, USA and Stabio, Switzerland, Feb 26, 2020 -- Grandstream, connecting the world with SIP unified communication solutions since 2002, and Loway Switzerland, a provider of solutions for call-centers based on the Asterisk PBX technology, announced successful product compatibility testing. Grandstream’s UCM series of IP PBX is now fully compatible with Loway’s QueueMetrics call center software, offering an enhanced call center tracking, monitoring and reporting solution. Call centers around the world can now use QueueMetrics to track, monitor and analyze communications through the UCM series to access extended metrics, better manage call center agents and increase productivity.
Loway's QueueMetrics suite allows call centers professionals to monitor agent productivity, measure targets, track conversion rates, view statistics within an easy-to-use interface, and more.
Posted by Veronica Silva Cusi, news correspondent
Grandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
About Loway Switzerland:
Loway Switzerland is a provider of call center and contact center solutions for the Asterisk® PBX.
Published: Friday, February 28, 2020
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