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News : Grandstream and Loway Announce Product Compatibility

#contactcenterworld, @grandstreamnet

Boston, MA, USA and Stabio, Switzerland, Feb 26, 2020 -- Grandstream, connecting the world with SIP unified communication solutions since 2002, and Loway Switzerland, a provider of solutions for call-centers based on the Asterisk PBX technology, announced successful product compatibility testing. Grandstream’s UCM series of IP PBX is now fully compatible with Loway’s QueueMetrics call center software, offering an enhanced call center tracking, monitoring and reporting solution. Call centers around the world can now use QueueMetrics to track, monitor and analyze communications through the UCM series to access extended metrics, better manage call center agents and increase productivity.

Loway's QueueMetrics suite allows call centers professionals to monitor agent productivity, measure targets, track conversion rates, view statistics within an easy-to-use interface, and more. 

#contactcenterworld, @grandstreamnet

Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream


About Grandstream:
Company LogoGrandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Loway Switzerland:
Company LogoLoway Switzerland is a provider of call center and contact center solutions for the Asterisk® PBX.
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Today's Tip of the Day - Back To The Basics

Read today's tip or listen to it on podcast.

Published: Friday, February 28, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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