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News : Grandstream Releases a New Cordless Wi-Fi IP Phone

#contactcenterworld, @grandstreamnet

Boston, MA USA, April 7, 2020 -- Grandstream, connecting the world since 2002 with unified communication solutions, announced the release of the newest addition to their WP series of portable Wi-Fi IP Phones. The new WP810 offers seamless roaming and advanced features to suit a variety of vertical market applications, including enterprise, retail, logistics, healthcare and security.

#contactcenterworld, @grandstreamnet

Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream

About Grandstream:
Company LogoGrandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
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Today's Tip of the Day - Answering Customers’ Questions

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Published: Thursday, April 9, 2020

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Business Continuity

 
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Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

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Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
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InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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