
#contactcenterworld, @grandstreamnet, @Cisco
Boston, MA, USA, Feb, 2020 -- Grandstream, connecting the world with SIP unified communication solutions since 2002, announced that their GRP series of Carrier-Grade IP Phones is now is fully interoperable with Cisco’s BroadWorks Platform. As a result, service providers and enterprises around the world using BroadWorks can now seamlessly deploy Grandstream’s GRP series IP Phones, which were designed for mass deployment and offer a variety of features.
With the certification of their new GRP series, Grandstream’s full portfolio of IP voice, video and cordless IP Phones are fully interoperable with Cisco’s BroadWorks.
#contactcenterworld, @grandstreamnet, @Cisco
Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream
About Grandstream:Grandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
About Cisco:Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, February 24, 2020
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