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News : Grandstream’s New GRP Series of Essential IP Phones Now Compliant with Cisco’s BroadWorks

#contactcenterworld, @grandstreamnet

Boston, MA, USA, March 17, 2021 -- Grandstream, connecting the world with SIP unified communication solutions since 2002, announced that their new GRP series of Essential IP Phones are now is fully interoperable with Cisco’s BroadWorks Platform. As a result, service providers and enterprises using BroadWorks can now seamlessly deploy Grandstream’s entire GRP series of Carrier-Grade IP Phones, including the new Essential Series, which are designed for mass deployment.

Part of the GRP2600 series of Carrier-Grade IP Phones, the Essential IP phone line provides simple, easy-to-use devices with zero touch provisioning for mass deployment and easy management. The devices in the Essential series are designed to offer simple-to-use, affordable desktop IP Phones with a sleek design and next-generation features. Built for the needs of on-site and remote workers and designed for easy deployment by enterprises, service providers and other high-volume markets, these essential IP phones offer an easy-to-use and easy-to-deploy voice endpoint. 

With the certification of the GRP Series of Essential IP Phones, Grandstream’s full portfolio of IP voice, video and cordless IP Phones are fully interoperable with Cisco’s BroadWorks. Grandstream, a member of the Cisco Solution Partner Program, offers Cisco’s service providers and enterprises a one-stop-shop for all the endpoints needed to build powerful communication solutions. This portfolio includes the GRP series of Carrier-Grade IP Phones, GXP series of IP Phones, GXV series of IP Video Phones for Android™, GVC series of video conferencing systems and devices, GAC2500 Audio Conferencing Phone, WP series Wi-Fi cordless IP phone, DP series of DECT Cordless IP Phones, GXW series of VoIP gateways and HT series of Analog Telephone Adapters (ATAs).

#contactcenterworld, @grandstreamnet

Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream


About Grandstream:
Company LogoGrandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
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About Cisco System Indonesia:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Thursday, March 18, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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