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News : Grandstream’s New WP810 Cordless Wi-Fi IP Phone Now Compliant with Cisco’s BroadWorks

#contactcenterworld, @grandstreamnet, @Cisco

Boston, MA, USA, June 25, 2020 -- Grandstream, connecting the world with SIP unified communication solutions since 2002, announced that their new WP810 Cordless Wi-Fi IP Phone is now is fully interoperable with Cisco’s BroadWorks Platform. Thanks to this compliancy, service providers and enterprises using BroadWorks can now seamlessly deploy Grandstream’s WP810 to offer mobile IP telephony and roaming throughout any location with Wi-Fi coverage.

With the certification of their WP810, Grandstream’s full portfolio of IP voice, video and cordless IP Phones are fully interoperable with Cisco’s BroadWorks. Grandstream, a member of the Cisco Solution Partner Program, offers Cisco’s service providers and enterprises a one-stop-shop for all the endpoints needed to build powerful communication solutions. 

#contactcenterworld, @grandstreamnet, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream


About Grandstream:
Company LogoGrandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
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About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Friday, June 26, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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