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News : Grass Roots Selects Sabio to Deploy Avaya Infrastructure
The Grass Roots Group, a provider of employee and customer engagement solutions, has selected Sabio to implement a communications infrastructure based on a core Avaya Aura(R) Communications Manager platform to support expanding international operations.
Grass Roots helps global brands solve their employee and customer engagement needs, supporting projects with a portfolio of reward, recognition, insight, loyalty, promotions, incentives, meetings and events services. The Group selected Sabio to bring its existing Avaya infrastructure up to date, optimise its deployment to unlock ongoing operational efficiencies, and provide 24x7x365 support for its Avaya platform from Sabio’s specialist Glasgow-based Support Centre.
Sabio was Avaya’s Partner of the Year for 2014, recently celebrated its 10th consecutive year as an Avaya Connect Platinum Partner, and delivers support for contact centre and unified communications technologies with full 24x7x365 coverage against 1st, 2nd and 3rd line support activities for key Avaya, Verint and Nuance technologies.
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Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
Published: Thursday, January 29, 2015