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News : Great Harvest Bread Company Enriches Customer Experience with Move to Paytronix Rewards Platform

#contactcenterworld

Newton, MA, USA., Sept, 2019 -- Paytronix Systems, Inc., developer of a digital guest experience platform, announced that Great Harvest Bread Company has migrated its loyalty program to the Paytronix Platform. In relaunching its rewards program on Paytronix, Great Harvest is moving away from its traditional bread card and "baker’s dozen" special where the 14th loaf is free, to a more customer-centric program driven by email and mobile communications with repeat customers.

With locations throughout the nation including Alaska and Hawaii, Great Harvest is a fully franchised operation with all bakeries individually owned and operated. The relaunched Great Harvest Reward program now includes a mobile app and online ordering in select locations. Additionally, a few locations are testing home bread delivery services.


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"We were very, VERY hesitant about switching over to Paytronix. After making the decision to switch and going through the migration, I must say, it has been a much easier process than I was expecting. Our customers love the app and we are about to add the in-app order feature, which customers are thrilled about," said Shelly Migues, Great Harvest franchisee, Lake Charles, LA. "Although it wasn't 100% seamless, I would say it was 98%. The very few glitches we have run into have been quickly resolved by Paytronix and their customer service is some of the best I've encountered! If you're on the fence about it, take the leap. It has been well worth it. I can't wait to fully utilize all the features."

"Paytronix is expert at migrating existing loyalty programs like the Great Harvest Rewards to its platform," said Michelle Tempesta, head of marketing, Paytronix Systems, Inc. "Now the fresh-baked bread brand can implement data-driven one-to-one marketing strategies that will increase customer visit and spend."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Paytronix Systems, Inc.:
Company LogoBased in Newton, Massachusetts, Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience stores. Through its innovative software design and integrations with more than 30 widely used point-of-sale systems, Paytronix empowers more than 400 brands across nearly 30,000 locations, giving them the flexibility to deliver unique, revenue-enhancing guest experiences.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

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Published: Wednesday, October 2, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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