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News : Greenpath and eGain Launch Anytime-Anywhere Virtual Financial Coach™

#contactcenterworld, @egain

Farmington Hills, Mich. and Sunnyvale, Calif. (March 2, 2021) -- GreenPath Financial Wellness, a national nonprofit that provides financial counseling and education, and eGain (NASDAQ: EGAN), a customer engagement platform provider, have launched the Virtual Financial Coach™, a turnkey solution for financial counseling automation. Deployable by banks and credit unions in minutes, the secure digital tool offers personalized financial advice 24x7 to people on any smart phone or computer. It uses eGain’s digital engagement automation technology, powered by Artificial Intelligence (AI) and Machine Learning (ML), to deliver GreenPath’s financial guidance at scale.

Even before the onset of COVID-19, 40% of American consumers would struggle to pay for an unexpected expense of $400, according to a Federal Reserve study[1], and the situation has gotten worse with the pandemic. Millennials, the largest demographic group, have a net worth that is 40% lower than that of what Generation X had at the same age[2].

"Now more than ever, people need tools that meet them where they are in their financial journeys," said Kristen Holt, GreenPath’s President and CEO. "The Virtual Financial Coach offers individuals flexibility to pursue discreet, judgment-free financial guidance at any time, in any place."

"This partnership combines eGain’s AI technology with GreenPath’s proven advice to offer consumers a unique digital financial coaching experience," said Ashu Roy, eGain’s CEO. "Users receive empathetic coaching to help them establish financial goals and identify actions they can take to reach them."

"The Virtual Financial Coach leverages GreenPath’s 60 years of experience delivering caring, clear and concise financial guidance to millions of Americans," Holt said. "We’re still here to provide the live one-on-one counseling GreenPath is known for, and we’re excited to offer this additional service to individuals looking for an anytime digital financial coaching tool."

"This Virtual Financial Coach increases access to critical credit education, day or night," said Helen Gibson, Vice President of Strategic Operations for Denver Community Credit Union. "Plus, it allows members a safe and private approach to a conversation about credit."

"The Virtual Financial Coach offers transformational business value to financial institutions," added Evan Siegel, VP Financial Services AI at eGain. "It can help them attract new customers, especially millennials, and wow them with a one-of-a-kind coaching experience, while enhancing brand loyalty."

#contactcenterworld, @egain


About eGain Corporation:
Company LogoOmnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
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Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Wednesday, March 3, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

New 2021 Membership

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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