#contactcenterworld, @gridspaceinc, @google
San Francisco, CA, USA, May, 2021 -- Gridspace announced a new partnership with Google Cloud to deliver Gridspace Sift via the Google Cloud Marketplace.
The partnership helps financial services and healthcare companies accelerate their contact center transformations by simplifying cloud deployments and procurement processes. With Gridspace Sift on Google Cloud, contact centers can observe their real-time communications, uncover population-level customer issues, drive back-office efficiencies with automated quality scoring, as well as compliance and brand reputation checks.
Additionally, organizations can elevate agent performance with live guidance and transactional assistance, and deploy natural-sounding, virtual agents, enabling integrated and intelligent capacity management.
"Call centers are increasingly the first line of contact between organizations and consumers, and it's critical to provide fast, helpful experiences," said Amy Bray, Global Head, Google Cloud Marketplace. "Bringing Gridspace to Google Cloud Marketplace will enable customers to quickly deploy its capabilities in observability and automation, and ultimately to build a better experience for consumers."
"Our launch on Google Cloud is an important step in our growth plan," said Evan Macmillan, CEO and co-founder of Gridspace. "We are thrilled to partner with Google Cloud to give more contact centers a quick, product-based AI upgrade that historically would take 12-18 months to implement. This partnership lets Google Cloud and Gridspace customers adopt cutting-edge automation without the traditional AI implementation friction." Customers are already using the Gridspace solution on Google Cloud.
#contactcenterworld, @gridspaceinc, @google
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Gridspace:
Gridspace was formed in 2012 as a collaboration between SRI Speech Lab, the lab behind Siri and Nuance. The company's bank-grade product scans and automates calls for customers in regulated industries. The company is Kubernetes cluster operator for streaming speech and has analyzed billions of call minutes with our cloud agnostic speech technology.
About Google:
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
Published: Tuesday, May 18, 2021
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