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News : Gridspace Partners with Google Cloud to Deliver its Voice Observability and Automation Platform to Contact Centers

#contactcenterworld, @gridspaceinc, @google

San Francisco, CA, USA, May, 2021 -- Gridspace announced a new partnership with Google Cloud to deliver Gridspace Sift via the Google Cloud Marketplace.

The partnership helps financial services and healthcare companies accelerate their contact center transformations by simplifying cloud deployments and procurement processes. With Gridspace Sift on Google Cloud, contact centers can observe their real-time communications, uncover population-level customer issues, drive back-office efficiencies with automated quality scoring, as well as compliance and brand reputation checks.

Additionally, organizations can elevate agent performance with live guidance and transactional assistance, and deploy natural-sounding, virtual agents, enabling integrated and intelligent capacity management.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"Call centers are increasingly the first line of contact between organizations and consumers, and it's critical to provide fast, helpful experiences," said Amy Bray, Global Head, Google Cloud Marketplace. "Bringing Gridspace to Google Cloud Marketplace will enable customers to quickly deploy its capabilities in observability and automation, and ultimately to build a better experience for consumers."

"Our launch on Google Cloud is an important step in our growth plan," said Evan Macmillan, CEO and co-founder of Gridspace. "We are thrilled to partner with Google Cloud to give more contact centers a quick, product-based AI upgrade that historically would take 12-18 months to implement. This partnership lets Google Cloud and Gridspace customers adopt cutting-edge automation without the traditional AI implementation friction." Customers are already using the Gridspace solution on Google Cloud.

#contactcenterworld, @gridspaceinc, @google

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Gridspace:
Company LogoGridspace was formed in 2012 as a collaboration between SRI Speech Lab, the lab behind Siri and Nuance. The company's bank-grade product scans and automates calls for customers in regulated industries. The company is Kubernetes cluster operator for streaming speech and has analyzed billions of call minutes with our cloud agnostic speech technology.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Google:
Company LogoGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
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Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Tuesday, May 18, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

5.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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