San Francisco, CA, USA, Oct, 2019 -- GridWorks' mission is to make medical transportation safer and more reliable by using the latest technologies. With Observe.AI, GridWorks will leverage voice insights to deliver a better experience to its customers.
"Observe.AI helps us unlock unprecedented insights and offer better coaching to our agents to improve the customer experience. In our industry (medical transportation) deeply understanding customer sentiment to triage and prepare staff for potentially critical situations could not be more of a priority. I am thrilled to see how the future of voice intelligence can help us get more customers to appointments safely." - Gaven Singh, Head of Technology at GridWorks
"At Observe.AI, we know that healthcare is quickly becoming one of the most customer-centric industries. We are excited to partner with GridWorks as they use Voice Intelligence to optimize the experience and cost of the emergency transport process." - Pete Lee, Global Head of Strategic Alliances at Observe.AI
Posted by Veronica Silva Cusi, news correspondent
Observe.AI empowers support representatives in call centers worldwide to become Super Agents and provide exceptional, more human customer service experiences. Founded in 2017, Observe.AI is headquartered in Santa Clara, California with an office in Bangalore, India, and is funded by Nexus Venture Partners, Emergent Ventures and Y Combinator.
Published: Monday, October 7, 2019
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