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News : Grievance Helpline for NRIs in Punjab to Work Pro-actively

#contactcenterworld

Chandigarh, India, Mar, 2023 - Punjab NRI affairs minister Kuldeep Singh Dhaliwal assured all non-resident Indians (Punjabis) that the state government is committed to redress their grievances.

During his visit to the control room set up here for NRIs to register their grievances, Dhaliwal said that Punjabi diaspora can register their complaints and grievances on WhatsApp number 93093-88088 without any hesitation.

He said that registered complaints would be forwarded to the concerned department or officer for follow-up and timely redressal. J. Balamurgan, Principal Secretary, NRI affairs department and Praveen Kumar Sinha ADGP, NRI Affairs, were also present on this occasion.

Dhaliwal called a number of complainants who had either registered their grievances during NRI Sammelan or registered these with the control room.

On this occasion, the minister directed the officers to resolve all issues and complaints, except sub-judice matters in a time bound manner. He said that he would soon call a state-level meeting with all the deputy commissioners regarding the settlement of the grievances/complaints of the Punjabi diaspora.He also called upon the overseas Punjabis to invest in the state, adding that Punjabis who have achieved success in foreign countries should also contribute for the progress of their state.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Proactive Agents

Read today's tip or listen to it on podcast.

Published: Thursday, March 16, 2023

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2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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