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News : Group FiO and Total Communicator Solutions, Inc. are Announcing a Collaboration

#contactcenterworld

Houston, TX, USA, Sept, 2022 -- Group FiO, a provider in integrated Customer Engagement Solutions and a provider of customer analytics, business intelligence, and data integration and Total Communicator Solutions, Inc. (TCS), a provider in contextually intelligent communication platforms, IoT communications, and application development, announced that they've advanced their partnership. The new collaboration will offer "just-in-time," fully integrated, and contextually intelligent mobile communication solutions that deliver "augmented intelligence" by leveraging real-time data analytics with actions and events based on collected data, combined with location, user, and activity knowledge to deliver curated experiences on mobile devices.

Through this solution they can serve up real-time marketing moments via all manner of modern mobile devices, digital signage, and other connected devices. These marketing moments will not only extend the customer experience but also give their customers and partners marketing real estate and customer intel that will empower and expand engagement.

Group FiO and Total Communicator Solutions announce a collaboration on Moments Marketing and Real-Time Communications

This strategic partnership addresses the many challenges business leaders face as they seek to digitally transform their operations and provide the vital "Moments Marketing" acumen that is in demand by modern consumers. It takes advantage of real-world activities, ongoing events, and user behavior in the real world. Using this to create relevant communications and marketing messaging for the user, it will enable brands to insert themselves in the ongoing conversation that bring relevance to today's consumers.

"Driving value into the future of real time customer "Moments in Time" marketing reflects our continued investment in developing next generation, technology-enabled solutions and tools. Our partnership with Total Communicator Solutions is the next evolution of our brand and the logical next step," said Steve Palladino, Chief Growth Officer at Group FiO.

"As we enter a new era of information-centric computing, companies must co-innovate to solve tough problems and to understand their customers. Working with FiO, a market leader in real-time business analytics, we add capabilities and proven technologies to "Spark Compass OS for the Real World™," said Erik Bjontegard, President and Founder of Total Communicator Solutions, Inc. and inventor of the Spark Compass platform. "This new offer represents our belief that the future of information insight within event-based enterprise marketing requires a new operating model, as both data volumes increase, and real-time intelligent response becomes a necessity of doing business."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Group FiO:
FiO's Customer Engagement Platform is a comprehensive, integrated solution that provides cost-effective customer analytics, easy-to-use business intelligence, data integration, and management support. FiO powers data, analytics, and automation capabilities into business workflows, accelerating powerful
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

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Published: Monday, September 5, 2022

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2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
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stress
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Putting the right person in the job role has become the key focus in the drive...
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TactiCall Recruitment Services

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