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News : Groupe Acticall Announces It Has Agreed to Acquire Sitel
Paris, France; Nashville, Tennessee, USA, July 10, 2015 -- Groupe Acticall, a Customer Relationship Management company headquartered in France, has agreed to acquire SITEL Worldwide Corporation, a global customer care provider headquartered in the United States.
Groupe Acticall’s portfolio includes 5 subsidiaries: consultancy (Extens Consulting), training (Learning CRM), contact centers (Acticall Centres de Contacts), digital agency (The Social Client) and technology solutions (Novagile).
Sitel is currently majority owned by Onex Corporation. Sitel will continue to operate as an independent brand, owned by Groupe Acticall, upon the closing of the acquisition which is subject to government and regulatory approvals.
"A few months ago, Groupe Acticall entered into a new phase of growth with the support of its controlling shareholder, Creadev," said Laurent Uberti, CEO of Groupe Acticall. "We are delighted to execute this strategy by partnering with such a high quality business as Sitel. With the Acticall team and the support of Creadev, we will strive to expand the Sitel business even further."
Mr. Uberti continued, "Firstly we want to thank the Sitel customer base for its support of the company. We hereby commit, with the existing Sitel management team, to serve this great customer base with passion and professionalism. Secondly, we are proud to welcome Sitel’s employees into the Groupe Acticall family. We have great ambitions for Sitel and the combined Groupe Acticall/Sitel organization and will be proud to accomplish these goals together. Thirdly, we wanted to thank the Sitel management team for their performance over the past few years. We are very grateful that they have agreed to work with us to pursue our strategy and remain committed to Sitel."
Bert Quintana, will remain CEO and President of Sitel.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, July 13, 2015