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News : Groupe Pierre & Vacances Center Parcs Chooses Medallia for Customer Experience

#contactcenterworld, @medallia

Pleasanton, CA, USA, Dec, 2022 -- Medallia, Inc., a global provider in customer and employee experience, announced that Groupe Pierre & Vacances Center Parcs has selected Medallia as its experience platform of choice.

"We look forward to starting this new partnership with Medallia, a new step in our strategy to increase customer satisfaction," said Laurène Beurdeley, CCO Center Parcs and David Sandier, CCO Pierre & Vacances. "We are convinced that a stronger attention to customer voice is key to continuously improving the experiences we deliver to our guests."

"We are thrilled to work more closely with Groupe Pierre & Vacances Center Parcs and help them deliver world-class experiences," said Agnieszka May Sadowska, SVP of Europe at Medallia. "With customers and employees engaging in new ways, leading organizations recognize that experience has become a critical foundation for business success. To stay ahead of changing market conditions and rising expectations, brands must understand their customers and employees across every touchpoint and act quickly to deliver exceptional experiences."

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From on-site operations, digital, the contact center, human resources, sales & marketing, product development to market research, Medallia’s platform can meet the unique needs of every department, while also bringing them all together to drive transformational change through customer and employee experience.

#contactcenterworld, @medallia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Medallia:
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).