News : Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service
Madrid, Spain, Dec, 2019 -- Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centers operate in Spain and Portugal.
Oesia Social Media FacebookThe partnership's focus will consist of Grupo Oesía offering and providing support for Jacada’s rich Customer Service Automation Portfolio to its customers in the region.
Teaming up makes perfect sense, as Grupo Oesía provides expertise in the development, deployment, and management of robotic automation solutions that improve both the customer experience (CX) and the employee experience (EX), and improving user experience is core to the culture of Jacada.
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José Ignacio García, Jacada’s sales executive for the region, agrees that Jacada and Grupo Oesía make perfect partners, saying, "the moment we met the team at the Grupo Oesía headquarters in Madrid, we agreed that this was exactly the type of company we wish to partner with. With the aid of its established and impressive presence locally advancing our Intelligent Self-Service and Agent-Engagement solutions, we look forward to improving call center operations across the region."
"Our focused Robotic Process Automation (RPA) is mainly used in customer service and contact centers. Partnering with Jacada was a natural progression for our company. The unique platform Jacada, having all its solutions available in one unified platform, was the missing puzzle piece we were after. The association of both companies will benefit our clients and our clients' clients", says Omar Siddiqi, Grupo Oesía´s Director of the RPA Center of Excellence.
Posted by Veronica Silva Cusi, news correspondent
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Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Published: Thursday, December 5, 2019
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