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News : Gryphon Networks and CallMiner Partner
Boston, MA, Jan 12, 2015 -- Gryphon Networks, a provider in sales intelligence and marketing compliance software, announces a strategic partnership with CallMiner, the provider in speech and voice of the customer analytics solutions for contact centers.
Through the partnership, Gryphon’s Secure Cloud Call Recording now includes CallMiner’s myEureka speech analytics software to provide targeted qualitative insight to agents’ customer conversations within Gryphon’s fully compliant cloud telephony platform.
Gryphon Speech Analytics processes call transcripts, conversation acoustics, behaviors, and metadata from Gryphon-captured Call Recordings into an intuitive dashboard to better manage conversational call activity across dispersed sales organizations. With CallMiner’s Eureka and myEureka Analytics, Gryphon presents meaningful analytics in near real-time to empower managers to enforce script compliance, troubleshoot issues, benchmark successful behaviors and quickly capitalize on new opportunities.
"By combining CallMiner’s excellence in the contact center with Gryphon’s Secure Cloud Recording and Performance Dashboards, we are bridging the management ‘visibility gap’ between managers and their decentralized sales and service teams," said Jeffrey Fotta, president and CEO of Gryphon Networks. "With CallMiner’s analytics technology, we are extending beyond the four walls of the call center by turning unstructured audio data into actionable intelligence for sales managers—regardless of agent location or device for automatic quality monitoring and performance management for fast decision making."
Gryphon Speech Analytics is a component of Gryphon Sales Intelligence, a cloud-based platform that captures important call detail of a sales rep’s telephone calls—made from any type of phone—and delivers actionable performance insight to managers of distributed or field-based sales teams.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Gryphon
Gryphon Networks is a provider of real-time marketing productivity and compliance solutions. Using patented technology, Gryphon’’s outsourced solutions offer direct marketing professionals a distinct competitive advantage by ensuring compliance while providing extensive reporting capabilities, increased data integrity, and enhanced resource management options.
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, January 14, 2015