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News : GSN and Daisee Partner to Provide AI-powered Automated Quality Management

#contactcenterworld, @globalspeech, @DaiseeAi

St Leonards, NSW, Australia, Aug 5, 2020 -- GSN and Daisee are excited to announce the Daisee solution is now available as part of GSN’s ecosystem of cloud contact centre solutions. This partnership brings together the contact centre expertise of GSN with the AI powered customer interaction quality management capabilities of Daisee to help organisations create value in every interaction.

The direct partnership between GSN’s cloud contact centre solution and Daisee’s AI powered speech and sentiment Analytics allows companies to understand the quality of every customer interaction across three core pillars – communication, conduct and compliance as well as leverage the customer data for continuous business improvement.

"I am extremely excited to announce that Daisee’s award winning solution is now part of the GSN portfolio of leading customer engagement solutions. We believe Daisee sets a new standard in understanding the quality of every customer interaction within a contact centre environment. It is a perfect fit for our customers" said Richard Fink, CEO of GSN.

"Daisee’s solution is purpose built to enable organisations to quickly identify compliance and quality issues on customer interactions gaining knowledge and insights that enable better business outcomes. We are excited to partner with the expertise of GSN to bring our solution to more customers across Australian and New Zealand" said Richard Kimber, Founder & CEO, Daisee.

#contactcenterworld, @globalspeech, @DaiseeAi

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.openpr.com


About GSN:
Company LogoGlobal Speech Networks, since 2001, provides on-demand hosted Contact Centre solutions integrated with IVR, Speech Recognition, WFM and call recording technologies.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

About Daisee:
Company LogoDaisee provides 100% cloud-based speech and sentiment analytics software that automates risk and quality management. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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