St Leonards, NSW, Australia, Aug 5, 2020 -- GSN and Daisee are excited to announce the Daisee solution is now available as part of GSN’s ecosystem of cloud contact centre solutions. This partnership brings together the contact centre expertise of GSN with the AI powered customer interaction quality management capabilities of Daisee to help organisations create value in every interaction.
The direct partnership between GSN’s cloud contact centre solution and Daisee’s AI powered speech and sentiment Analytics allows companies to understand the quality of every customer interaction across three core pillars – communication, conduct and compliance as well as leverage the customer data for continuous business improvement.
"I am extremely excited to announce that Daisee’s award winning solution is now part of the GSN portfolio of leading customer engagement solutions. We believe Daisee sets a new standard in understanding the quality of every customer interaction within a contact centre environment. It is a perfect fit for our customers" said Richard Fink, CEO of GSN.
"Daisee’s solution is purpose built to enable organisations to quickly identify compliance and quality issues on customer interactions gaining knowledge and insights that enable better business outcomes. We are excited to partner with the expertise of GSN to bring our solution to more customers across Australian and New Zealand" said Richard Kimber, Founder & CEO, Daisee.
Posted by Veronica Silva Cusi, news correspondent
Global Speech Networks, since 2001, provides on-demand hosted Contact Centre solutions integrated with IVR, Speech Recognition, WFM and call recording technologies.
Daisee provides 100% cloud-based speech and sentiment analytics software that automates risk and quality management. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.
Published: Friday, August 7, 2020
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