Lagos, Nigeria, Aug 1, 2018 -- Guaranty Trust Bank (GTBank) Plc has announced planning to offer banking services to its customers on the popular free messaging platform, WhatsApp.
A statement issued by the lender and made available to Business Post disclosed that the bank wants to leverage the WhatsApp Business Solution to offer Nigerians an additional channel to connect with the financial institution for enquiries, service requests and access to other basic banking services.
This, the statement, is in line with the bank’s continued efforts to enhance service delivery and offer superior banking experiences to customers.
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Following the launch of the WhatsApp Business Solution, GTBank is leveraging the platform to bring financial services closer to customers, whilst offering them more channels to bank, make enquiries and have their service requests treated promptly.
Once fully operational, the bank’s WhatsApp service will enable customers chat with GTBank on their mobile phones and request for basic banking services using the advised prompts. All service requests will be treated instantly, depending on the internet connection of the user.
Commenting on the bank’s service channel on WhatsApp, the Chief Executive Officer and Managing Director of GTBank Plc, Mr Segun Agbaje, stated that, "At GTBank, we are passionate about driving constant interaction with our customers to learn more about how we can serve them better as well as to provide them with the financial solutions that can add real value to their lives.
"By leveraging the WhatsApp Business Solution, we are continuing to expand our service channels as part of our commitment to making banking, cheaper, faster and readily accessible to customers wherever and whenever they choose to bank."
Posted by Veronica Silva Cusi, news correspondent
About Guaranty Trust Bank plc:
Guaranty Trust Bank is a proudly African Bank that prides itself in excellent customer service. When we came into service a little over 21 years ago in Nigeria, Guaranty Trust Bank redefined the face of banking in Nigeria. Now with over 200 local branches, 7 Africa subsidiaries and 1 international subsidiary in UK, i can say we have come of age. The financial services contact center was 1st introduced by GTBank 9 years ago to be the first of it's kind in West Africa.
Published: Thursday, August 2, 2018
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