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News : Guardian Selects iPipeline Solution to Improve Customer Experience
Exton, PA, USA, March 2, 2015 -- iPipeline, a provider of on-demand marketing, selling, and processing solutions for insurance carriers, distributors, financial institutions, producers, and advisors, announces The Guardian Life Insurance Company of America (Guardian), New York, NY 10004, one of the mutual life insurers and a provider of employee benefits, has selected PolicyHS(R), a policyholder self-services solution, to automate and streamline change requests related to inforce policies.
The solution provides a way for customers to independently execute a change request and e-sign via a direct-to-consumer site or to initiate a change with call center assistance and then complete the process.
"We selected iPipeline’s PolicyHS solution based on its ability to leverage our existing call center and web-based forms repository to offer a fully digital experience, thereby accelerating the end-to-end process and reducing the volume of paper form change requests received," said Helen Rennie, Vice President, Life Operations at Guardian. "At Guardian, we believe that strategic improvements in technology are necessary to continually deliver on our goal of providing world class service how, when, and where our clients prefer."
Posted by Veronica Silva Cusi, news correspondent
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iPipeline leads its industry in providing the next-generation suite of sales distribution software to the insurance and financial services markets through its on-demand service. iPipeline''s channel solutions for carriers, distributors, and producers automate activities for CRM, forms distribution and processing, quotes and illustrations, in Good Order e-Applications, agency management, data services, policy delivery and related services, enabling the insurance industry to market, sell, and process faster.
About The Guardian Life Insurance Company of America:
The Guardian Life Insurance Company of America is a Fortune 300 company founded in 1860 in Manhattan, New York City, New York. It is one of the largest mutual life insurance companies in the United States.
Published: Wednesday, March 4, 2015