Ahmedabad, India, Dec 26, 2021 -- The consumer department is all set to introduce an online mechanism to help consumers, who become victims of fraud or are dissatisfied with the quality of the purchase of goods or services, to register complaints and get their grievances redressed.
The department is going to launch a Consumer Awareness and Protection Unit (CAPU) to allow people to lodge grievances by making a call or writing an e-mail.
The online system has been created looking at the fact that while people buy goods from malls, markets and online platforms, in case of being duped they don’t know where to raise the grievance.
As of now, consumers can register complaints on the Central Government’s Public Grievances Portal and the Integrated Grievances Redressal Mechanism Portal apart from other helpline platforms. Now the state government has set up its own platform," said Chandresh Kotak, controller of Legal Metrology and director of Consumer Affairs.
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Published: Tuesday, December 28, 2021
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Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
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A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
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|15.)||Teckinfo Solutions Pvt. Ltd.|
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.
The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
|16.)||Tru29 Outsource Solutions Inc.|
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Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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