News : Gulf Air Honours Contact Centre Employees
Manama, Bahrain, March 6, 2015 -- Gulf Air has reported record performance by its worldwide contact centre last year.
The airline said in a statement the contact centre delivered a sales increase and an increase in sales per call over 2013.
The Bahraini Gulf Air Worldwide Contact Centre team also realised more Falconflyer Loyalty Programme enrolments last year alongside a significant drop in complaints that, collectively, saw the team achieve their best results since the centre was established in 2007.
The national carrier's acting chief executive Maher Salman Al Musallam and executive management team members including senior manager for customer experience Kavita Al Jassim honoured 20 centre employees for their commitment to superior performance, exemplary teamwork and service.
During the ceremony, both individual and team achievements were acknowledged and celebrated across the airline's senior and newly joining agents in a number of categories including top sales, top Falconflyer Loyalty Programme enrolments, consistent and reliable efforts, best call centre agent and best team leader.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
More Editorial From Gulf Air
About Gulf Air:
Gulf Air is Bahrain's national carrier.
Published: Monday, March 9, 2015