Manama, Bahrain, Jan 3, 2019 -- Gulf Customer Experience (Gulf CX), an outsourcing provider and customer experience provider, has launched Gulf CX Cloud in partnership with Five9, a cloud contact centre provider.
The partnership will enable businesses in the Middle East - with focus on the GCC - to launch contact centre services rapidly, without the need to invest in hardware, or any other infrastructure; all that is needed are just a PC, headset and internet connection. With all the inbound and outbound contact centre features supporting IVR, voice, email, chat, video, text and social media, companies can now focus on their sales and/or service while the technology is fully hosted and seamless, anywhere and anytime.
Commenting on this partnership, Rami Sweis, CEO of Gulf CX, said: "We hear the frustration and complaints from contact centre professionals all the time about the effort, resources and costs involved in setting up and maintaining a contact centre infrastructure. Currently, in our dynamic and fast-moving region, it is clear that companies are no longer willing to be burdened by high capital expenses and maintenance contracts that seem to be "out of touch" with the business needs. Our cloud contact centre clients are looking for a reliable, flexible, easily integrated cloud contact centre service that allows their contact centre agents located across the region to be setup on a single platform with the ability to interact with anyone regardless of their location. We are happy to partner with Five9 who we think are the ideal fit, as they have been rated by Gartner Magic Quadrant as a leader in the Contact Centre as a Service domain for the fourth year in a row."
Jon Gibbs, Enterprise sales director at Five9 EMEA, said: "With Gulf CX, we have the right partner onboard for the Middle East. As an outsourcer and CX innovator, Gulf CX has a deep understanding of the contact centre space in the region. We are happy to welcome a partner like Gulf CX to the Five9 partner ecosystem and we are looking forward to working with them."
Posted by Veronica Silva Cusi, news correspondent
About Gulf Customer Experience:
Our industry-leading customer experience solutions are customized and tailor-made to meet our client’s specific goals and business requirements. We are the preferred service delivery partner for brands who value customer experience as a competitive differentiator. As consulting, training, digital and technology professionals, we operate omni-channel, world-class customer experience centers, delivering a memorable and “wow” experience with every interaction. Our passion for service is embedded in everything we do, and we deliver on this promise.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Friday, January 4, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
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