Manama, Bahrain, Dec, 2018 -- Gulf Customer Experience (Gulf CX), an outsourcing provider and customer experience provider, has launched Gulf CX Cloud in line with its cloud migration strategy in partnership with Five9, a cloud contact centre provider.
The partnership will enable businesses in the Middle East – with focus on the GCC – to launch contact centre services rapidly, without the need to invest in hardware, or any other infrastructure; all that is needed are just a PC, headset and Internet connection.
About Gulf Customer Experience:
Our industry-leading customer experience solutions are customized and tailor-made to meet our client’s specific goals and business requirements. We are the preferred service delivery partner for brands who value customer experience as a competitive differentiator. As consulting, training, digital and technology professionals, we operate omni-channel, world-class customer experience centers, delivering a memorable and “wow” experience with every interaction. Our passion for service is embedded in everything we do, and we deliver on this promise.
Published: Wednesday, December 26, 2018
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
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ActivDesk Help Desk Software
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