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News : Gupshup Acquires AI-Powered Voice Leader, Knowlarity, Strengthens Conversational Engagement Portfolio

#contactcenterworld, @knowlarity

San Francisco, CA, USA, Feb 2, 2022 -- Gupshup, a global provider in conversational engagement, announced the acquisition of Knowlarity Communications. Knowlarity is a global provider in cloud communications, offering cloud telephony, contact center automation, AI-powered voice assistants and speech analytics solutions to customers. The acquisition complements Gupshup’s Conversational Messaging suite and establishes Gupshup as a provider in voice & video communications as well. Knowlarity operates in the voice-based Conversational Engagement market, which is poised to transform contact-centers, IVR systems, and smart voice systems, accounting for a total addressable market (TAM) of nearly $18 billion1 in 2024.

"As business-to-consumer engagement becomes conversational, Gupshup is busy enabling more ways for businesses to deliver rich experiences. With the addition of Knowlarity’s products, businesses will now be able to build seamless conversational experiences across both messaging and voice channels," said Beerud Sheth, co-founder and CEO, Gupshup. "Knowlarity is the clear market leader in voice - their comprehensive product suite spanning cloud telephony and contact center automation, along with excellent customer traction will further enhance Gupshup’s leadership position. I’m excited to welcome the Knowlarity team to the Gupshup family."

"We at Knowlarity are excited to be a part of Gupshup. This will lead to richer experiences for our existing and future customers along with product enrichment and significant geographic expansion opportunities. Our customer-centric, innovation-focused cultures are perfectly aligned and we see significant synergies and new products emerging from the combination of two great teams," said Yatish Mehrotra, CEO, Knowlarity.

"The need for businesses to maintain effective communication with their customers is key to building stronger and long-lasting relationships regardless of sector, stage or markets. The pandemic has only accentuated this need - and increased the demand for unified and seamless communication solutions that allow companies to connect with their customers across all channels. The coming together of Gupshup and Knowlarity creates a unique product offering for customers across geographies, cementing the leadership position that both businesses have attained in the space of conversational engagement and cloud-based communications. As early believers in Knowlarity, Sequoia India continues to remain excited about this sector. We are thrilled about this milestone and look forward to an enduring partnership," said Sandeep Kher, Director, Sequoia Capital India and South East Asia.

"Our investment and journey with Knowlarity over the years continues to strengthen our belief that India produces world class SaaS businesses. Gupshup and Knowlarity are a natural fit. We would like to congratulate the teams at Gupshup and Knowlarity and wish them all the very best as they form a strong partnership in the years to come," said Subeer Monga, Partner, Mayfield India.

"Customers want to be able to communicate with enterprises in text, voice, and other channels of choice. Knowlarity is the pioneer of enterprise telephony in emerging markets. Gupshup is the market leader in messaging. Gupshup's acquisition of Knowlarity creates the largest and most advanced communication leader in the fast-growing emerging market economies," said Ambarish Gupta, co-founder of Knowlarity.

The transaction is expected to close by the end of February 2022, subject to completion of customary closing conditions. DC Advisory acted as the sole financial advisor to Knowlarity on the transaction.

#contactcenterworld, @knowlarityAbout Knowlarity
Knowlarity enables automated communication by allowing operators to work online via Cloud. Knowlarity enables businesses to work on an effective communication network via cloud solutions such as Click to call, number masking, multi-level IVR system, WhatsApp Business API, Toll-free no, Embeddable Video Platform, AI-enabled solutions like Speech Analytics & VoiceBot/ChatBot, and more. Knowlarity has the ability to empower your teams with virtual working solutions to ensure business operations shouldn't get affected by enabling working from anywhere. Knowlarity was founded by Ambarish Gupta and Pallav Pandey.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com/news/home/20220202005128/en/Gupshup-Acquires-AI-Powered-Voice-Leader-Knowlarity-Strengthens-Conversational-Engagement-Portfolio


About Gupshup:
Gupshup enables better customer engagement through conversations. Gupshup is the leading conversational engagement platform, powering over 6 billion messages per month.
Company RSS Feed   Company Profile Page

About Knowlarity:
Company LogoKnowlarity is a leading cloud telephony company in Asia, which replaces traditional communication hardware system with cloud based telephony solutions for small and large businesses. As of 2014 Knowlarity serviced 7000 customers.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, February 4, 2022

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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