News : GVK-EMRI Keeps Ambulance Service on After Staff Cease Work
Guwahati, India, Sept 2018 -- About 3,000 employees of GVK-EMRI (Assam) which caters to the 108 and 102 ambulance services across the state have gone on an indefinite strike from Tuesday midnight, prompting the management to push for reinforcements to keep the essential service ticking.
The striking employees are demanding salary increment, privilege leave encashment and reduction of duty hours from 12 to eight hours.
"We are in touch with the state health department which has given us the go-ahead for replacements, including appointment of emergency response officers, if the employees do not turn up for work by today. As it is, we have already deployed our support staff to handle the call centre services from this morning," an official of GVK-EMRI told The Shillong Times here on Wednesday.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"A section of the employees has coerced the majority of the staff to join the cease work without agreeing to our proposal of three months’ arrear payments against increment taking July 2018 as the base month. The privilege leave was paid with last month’s salary," he said
The 108 (Mrityunjoy) ambulances cater to transportation of patients from home to hospital while the 102 ambulances transport patients from a lower hospital to a higher healthcare centre on referral.
Currently, there are 380 Mrityunjoy and 316 ambulances under 102 services.
"We have 235 Adorani ambulances which will be used at present. Besides, we have shortlisted a bench of 60 staff who might be recruited in a day or two," he said.
The Hyderabad-headquartered GVK-EMRI started the 108 ambulance service in Assam in 2008 and the 102 ambulance service in 2013. GVK-EMRI also operates, albeit on a smaller scale, in two other Northeastern states – Meghalaya and Arunachal Pradesh.
The All Assam 108 Mrityunjoy Employees Association, affiliated to All India Trade Union Congress (AITUC), is spearheading the ceasework. The employees had alleged that they have not been paid any salary increment since 2015.
They are also demanding regularisation of services, which according to the GVK-EMRI management is under the ambit of the Labour Commission and that the process was taking its due course as per law.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Look Under The Hood!
More Editorial From GVK-EMRI Emergency Response Center
About GVK-EMRI Emergency Response Center:
PROVIDE HEALTHCARE FACILITIES TO THE ENTIRE STATE OF UTTARAKHAND IN INDIA. WE WORK ON THE SAME PRINCIPLE AS 911
Published: Friday, September 7, 2018
2020 Buyers Guide Outsourced Contact Center Services
|1.)||2P Perfect Presentation|
Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:
• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
|2.)||31 West Global Services|
We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.
Building Customer Support/Customer Success Team in Europe
PerfectQue specializes in building customer support/customer success teams in Europe that are integrated into you People, Process, and Products.
Global leader in business service outsourcing Teleperformance, provides easier, faster, simpler, safer, better and more cost-effective customer interactions management in 80 countries with 300.000 employees, in 256 different languages and dialects with its experience over 40 years across the world.
Teleperformance Turkey has been providing outstanding customer experience via customer services, customer acquisition (telesales & telemarketing), technical support, account receivables, BPO, social media management, analytics solutions and digital transformations projects to the world's leading companies since 1995 with 3.750 interaction experts in 5 locations (İstanbul, Balıkesir, Uşak and Anta...
Making business more human for the world’s most exciting brands
We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.
Webhelp is committed to making business more human.
It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.
Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.
Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.
Webhelp believes that Em...