News : Gwent Contact Centres Urged to Quit Smoking in Stoptober
Gwent, Wales, Oct 5, 2015 -- Contact centres in Gwent could save the economy millions by supporting staff to sign up to Stoptober and quit smoking, according to the Welsh Contact Centre Forum.
With the 28 day national stop smoking challenge in full swing, it has been estimated that employee sickness absences related to smoking costs contact centres in Wales £1.6m every year.
It is estimated around 9,000 of the contact centre workforce are smokers.
With a smoker spending on average £1,752 per year on the habit, the cost of the habit to the smokers in Welsh contact centres stands at well over £15m collaboratively.
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Furthermore, according to Total Jobs, the average across all salaries in contact centres, from front-line staff to first line management, is £19,000 - meaning almost 10 per cent of a smoking call centre worker’s wage is spent on cigarettes.
As well as the financial impact smoking has on contact centre staff, the Welsh Contact Centre Forum has also warned of the health effects that can impair employees’ ability to perform their job.
Posted by Veronica Silva Cusi, news correspondent
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A networking, support and best practice forum for the growing contact centre industry in Wales.
Published: Tuesday, October 6, 2015