Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events






News : Gymnastics Chief Expects 1,000 Calls to New Abuse Hotline


Jakarta, Indonesia, Aug, 2018 -- More than 1,000 victims of sexual abuse in gymnastics are expected to call a new, global abuse helpline in its first year of operations, the sport's president told AFP.

Morinari Watanabe was speaking at the Asian Games after Larry Nassar, a former USA Gymnastics doctor, was handed a life sentence in January for sexually assaulting women and girls.

Nassar, 55, was accused by some 265 women of sexually abusing them over more than two decades. His conviction led to profound questions for gymnastics about how the abuse went undetected for so many years.

In the wake of the scandal, Watanabe outlined plans to establish a call centre that "an athlete or parent can call" from anywhere in the world.

Ring2 Dashboards & Wallboards Free Trial

"I think that in the first year more than 1,000 will call to report sexual harassment," said Watanabe, who heads the international gymnastics federation (FIG).

But he said the helpline would also act as a deterrent to potential abusers, and that he expected the number of callers to shrink as time goes by.

"I hope that the next year (the number) is half and the next year half again," he added.

In the months since Nassar's conviction, other abuse scandals have emerged.

In May a former coach of Brazil's national squad was fired by his gymnastics club after Brazilian TV reported he had sexually abused boys, presenting testimony from more than 40 victims.

Watanabe said changing the culture within gymnastics was key, explaining that coaches and other support staff often had too much power over the gymnasts and their families.

"Coaches must communicate with parents," he added.

The helpline is part of the FIG's plan to create a Gymnastics Ethics Foundation, made up of a safeguarding section, a disciplinary section and a compliance section.

The idea will be put to a vote of the body's national member federations at the next congress, to be held in Baku in December.


Posted by Veronica Silva Cusi, news correspondent

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Tuesday, August 28, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =