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News : H.I.G. Capital Invests in KM2 Solutions

#contactcenterworld, @km2solutions

Boston, MA, USA, Dec 22, 2020 -- H.I.G. Capital ("H.I.G."), a global alternative investment firm with equity capital under management, is pleased to announce that one of its affiliates has made an equity investment in KM2 Solutions, LLC ("KM2" or the "Company"). KM2 is a business process outsourcing provider with a footprint throughout the Caribbean and Latin America. H.I.G. is partnering with the current management team to support the Company’s mission of becoming the leader in the nearshore contact center outsourcing market. The growth capital will support the Company’s continued expansion into high-growth markets as well as investments in customer experience technologies.

CEO and Founder David Kreiss stated, "Our financial partnership with H.I.G. could not be better. Their investment team has been actively tracking our progress for years. They understand our vision and have seen our consistent growth as a result. Their investment will help us accelerate that growth. This deal also keeps our management team in control of the business. Our strategies are aligned with H.I.G., and together, we will continue to become the premier nearshore BPO provider, focused on quality and customer care."

"David and his team have done an incredible job creating a leader within the near shore contact center industry. We look forward to providing additional financial and strategic support as the Company moves through its next phase of growth," noted Todd Ofenloch, Managing Director of H.I.G. Capital.

#contactcenterworld, @km2solutions

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About KM2 Solutions:
Company LogoKM² Solutions is a nearshore company that provides value to our clients by delivering reliable, effective Call Center and Risk Management Solutions supporting a variety of industry verticals. We have locations in the Caribbean and Central America.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, December 24, 2020

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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