News : HabibMetro Bank to Launch Contact Centre
Karachi, Pakistan, Feb 12, 2020 -- HabibMetro Bank is collaborating with C-Square to deploy an omni-channel contact centre and customer experience solution, Genesys, in order to continue offering customer experience. This modern and progressive solution is aimed at enhancing efficiency of HabibMetro's customer service through greater automation.
An agreement was signed between HabibMetro Bank and CSquare by Jawad Nasir Qari, Head of ADC & Cards at HabibMetro Bank and Ahsan Mashkoor and Hassan Shaikh, CEO & CTO at CSquare.
Speaking on the occasion, Jawad Nasir Qari of HabibMetro Bank said "Providing the highest level of customer service is of paramount importance to HabibMetro Bank. We are working towards continuous improvement in this paradigm through increased digitization of our customer contact points in order to ensure delivery of an even-improved customer experience."
"In this CX Journey, Genesys contact centre platform will facilitate HABIBMETRO Bank to take their customer experience into the new digital era. We are excited to work with such a forward-looking organization that constantly wants to improve customer experience and cross-channel engagement" said Ahsan Mashkoor, CEO CSquare.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, February 13, 2020
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